The EU-funded DCitizens project focuses on sustainability and resilience in public service delivery based on innovative technology and participation of all stakeholders involved in digital civics. Researchers propose ways to bind IT research & innovation, government bodies, private service providers and local communities to shape up a new model to handle citizen relationship with their local and state governments. By supporting digital civics’ research communities and policy and lawmakers, training staff and encouraging twinning partnerships, DCitizens lays the foundations for a more citizen-centred approach on public service design and delivery.